🛡️ Warranty Policy

🛡️ Warranty Policy – Crystal Stream Egypt

At Crystal Stream, we stand by the quality of our shower filters. Our warranty is designed to give you peace of mind and ensure a satisfying experience with our products.

✅ Warranty Coverage

We offer a 3-month limited warranty on all Crystal Stream Shower Filters, starting from the date of delivery.

This warranty covers:

• Manufacturing defects

• Leakage due to faulty construction

• Filter body cracks (under normal use)

• Malfunction of internal components (not due to wear & tear)

❌ What’s Not Covered

Our warranty does not cover:

• Damage due to misuse, dropping, or incorrect installation
  

• Damage caused by water pressure exceeding 5 bar

• Cosmetic damage (scratches, discoloration, etc.)
  

🔧 What We’ll Do

If your product is deemed eligible under warranty, we will:

• Replace the faulty unit free of charge, or

• Send a replacement part
  

📩 How to Make a Warranty Claim

To file a claim, please get in touch with us on Social media or WhatsApp

Include:

• Your order number

• A clear photo/video showing the issue

• A short description of the problem

Our support team will respond within 1–2 business days.

Thank you for your trust in Crystal Stream®